Privacy Policy

Essential – please read these terms carefully.

This Privacy Policy describes how Delyva Sdn Bhd (“Delyva”, “we”, “our”, “us”) collects, uses, discloses, and safeguards your personal data when you access or use our websites, mobile applications, and services, including but not limited to Delyva Global (delyva.com/global), DelyvaNow (delyva.com/my), DelyvaX (delyva.com/solutions) and any related mobile apps available on Google Play, Apple App Store, and Huawei AppGallery (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of personal data depending on your interaction with our Services:

Identity & Contact Information: Full name, email, phone number, address, company details.
Account Information: Login credentials, account settings, preferences.
Transaction & Payment Data: Billing details, payment method, order and delivery history.
Delivery Data: Sender and recipient names, addresses, contact details, shipment contents (where applicable).
Device & Technical Data: IP address, browser type, operating system, app version, device identifiers, geolocation (if enabled).
Usage Data: Clickstream, interactions, preferences, crash logs, analytics.
Communications: Support queries, feedback, or other correspondence with us.

2. How We Use Your Information

We process your data for the following purposes:

Service Delivery – to operate, maintain, and provide our logistics, SaaS, and related services.
Account Management – to manage your user account, authentication, and security.
Payments & Transactions – to process payments, invoicing, refunds, and COD management.
Customer Support – to respond to enquiries, complaints, and requests.
Personalization – to improve user experience and tailor content, notifications, and marketing.
Analytics & Performance – to monitor usage, troubleshoot, and enhance our platforms.
Legal & Compliance – to comply with PDPA, GDPR, and other applicable laws.
Marketing (with consent) – to send you updates, promotions, and offers (opt-out anytime).

3. Legal Basis for Processing (GDPR)

Where GDPR applies, we process your data on the following legal bases:

Contractual necessity – to provide the Services you requested.
Legal obligations – to comply with laws, regulations, and court orders.
Legitimate interests – to improve our services, prevent fraud, ensure security.
Consent – where required (e.g., marketing communications, geolocation, device permissions).

4. Sharing & Disclosure of Data

We may share your personal data with:

Delivery Partners & Couriers (e.g., J&T, DHL, Ninja Van, Pos Laju) to fulfill your shipment orders.
Payment Processors & Financial Institutions to process payments and COD transactions.
IT & Cloud Providers (e.g., AWS, Google Cloud) for hosting, storage, and analytics.
Business Partners & Affiliates for integrated solutions and joint offerings.
Regulators & Authorities where required by law.
Third-Party Service Providers for notifications (e.g., WhatsApp, SMS, email).

We do not sell your personal data to third parties.

5. International Data Transfers

As we operate globally, your data may be transferred and stored outside Malaysia, including countries that may not have equivalent data protection laws. Where applicable, we ensure adequate safeguards (such as EU Standard Contractual Clauses).

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes stated in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Depending on applicable law (PDPA, GDPR), you have the right to:

Access and obtain a copy of your personal data.
Correct or update inaccurate or incomplete data.
Request deletion of your data (subject to retention obligations).
Restrict or object to certain processing.
Withdraw consent (where processing is based on consent).
Data portability (where applicable under GDPR).

To exercise your rights, contact us at [email protected].

8. Security

We use reasonable technical and organizational measures (encryption, access controls, firewalls) to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us immediately.

10. Mobile App Permissions

When using our mobile apps, we may request access to:

Camera (for scanning QR codes, uploading documents/images).
Location (for pickup, delivery, or courier assignment).
Contacts (for sharing delivery info, only with consent).
Storage (to upload/download files, receipts).

You can manage permissions in your device settings.

11. Cookies & Tracking

We use cookies, SDKs, and similar technologies to improve functionality, analytics, and personalized advertising. You may disable cookies in your browser/app settings, but this may limit certain features.

12. Third-Party Links

Our Services may contain links to third-party sites or apps. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the latest revision. Significant changes will be notified via email, app notification, or website.

14. Contact Us

If you have questions, concerns, or requests, please contact us:

Delyva Sdn Bhd.
F-11-19, Level 11, Block F,
Pacific Place Business Centre,
Ara Damansara,
47301 Petaling Jaya,
Selangor, Malaysia.
Email: [email protected]

Last Updated: 22nd September 2025