Essential \u2013 please read these terms carefully.<\/strong><\/p>\n This Privacy Policy describes how Delyva Sdn Bhd<\/strong> (\u201cDelyva\u201d, \u201cwe\u201d, \u201cour\u201d, \u201cus\u201d) collects, uses, discloses, and safeguards your personal data when you access or use our websites, mobile applications, and services, including but not limited to Delyva Global (delyva.com\/global), DelyvaNow (delyva.com\/my), DelyvaX (delyva.com\/solutions)<\/strong> and any related mobile apps available on Google Play, Apple App Store, and Huawei AppGallery (collectively, the \u201cServices\u201d).<\/p>\n By using our Services, you consent to the practices described in this Privacy Policy.<\/p>\n \n We collect the following categories of personal data depending on your interaction with our Services:<\/p>\n Identity & Contact Information<\/strong>: Full name, email, phone number, address, company details.<\/p>\n<\/li>\n Account Information<\/strong>: Login credentials, account settings, preferences.<\/p>\n<\/li>\n Transaction & Payment Data<\/strong>: Billing details, payment method, order and delivery history.<\/p>\n<\/li>\n Delivery Data<\/strong>: Sender and recipient names, addresses, contact details, shipment contents (where applicable).<\/p>\n<\/li>\n Device & Technical Data<\/strong>: IP address, browser type, operating system, app version, device identifiers, geolocation (if enabled).<\/p>\n<\/li>\n Usage Data<\/strong>: Clickstream, interactions, preferences, crash logs, analytics.<\/p>\n<\/li>\n Communications<\/strong>: Support queries, feedback, or other correspondence with us.<\/p>\n<\/li>\n<\/ul>\n <\/p>\n We process your data for the following purposes:<\/p>\n Service Delivery<\/strong> \u2013 to operate, maintain, and provide our logistics, SaaS, and related services.<\/p>\n<\/li>\n Account Management<\/strong> \u2013 to manage your user account, authentication, and security.<\/p>\n<\/li>\n Payments & Transactions<\/strong> \u2013 to process payments, invoicing, refunds, and COD management.<\/p>\n<\/li>\n Customer Support<\/strong> \u2013 to respond to enquiries, complaints, and requests.<\/p>\n<\/li>\n Personalization<\/strong> \u2013 to improve user experience and tailor content, notifications, and marketing.<\/p>\n<\/li>\n Analytics & Performance<\/strong> \u2013 to monitor usage, troubleshoot, and enhance our platforms.<\/p>\n<\/li>\n Legal & Compliance<\/strong> \u2013 to comply with PDPA, GDPR, and other applicable laws.<\/p>\n<\/li>\n Marketing (with consent)<\/strong> \u2013 to send you updates, promotions, and offers (opt-out anytime).<\/p>\n<\/li>\n<\/ol>\n <\/p>\n Where GDPR applies, we process your data on the following legal bases:<\/p>\n Contractual necessity<\/strong> \u2013 to provide the Services you requested.<\/p>\n<\/li>\n Legal obligations<\/strong> \u2013 to comply with laws, regulations, and court orders.<\/p>\n<\/li>\n Legitimate interests<\/strong> \u2013 to improve our services, prevent fraud, ensure security.<\/p>\n<\/li>\n Consent<\/strong> \u2013 where required (e.g., marketing communications, geolocation, device permissions).<\/p>\n<\/li>\n<\/ul>\n <\/p>\n We may share your personal data with:<\/p>\n Delivery Partners & Couriers<\/strong> (e.g., J&T, DHL, Ninja Van, Pos Laju) to fulfill your shipment orders.<\/p>\n<\/li>\n Payment Processors & Financial Institutions<\/strong> to process payments and COD transactions.<\/p>\n<\/li>\n IT & Cloud Providers<\/strong> (e.g., AWS, Google Cloud) for hosting, storage, and analytics.<\/p>\n<\/li>\n Business Partners & Affiliates<\/strong> for integrated solutions and joint offerings.<\/p>\n<\/li>\n Regulators & Authorities<\/strong> where required by law.<\/p>\n<\/li>\n Third-Party Service Providers<\/strong> for notifications (e.g., WhatsApp, SMS, email).<\/p>\n<\/li>\n<\/ul>\n We do not sell your personal data<\/strong> to third parties.<\/p>\n \n As we operate globally, your data may be transferred and stored outside Malaysia, including countries that may not have equivalent data protection laws. Where applicable, we ensure adequate safeguards (such as EU Standard Contractual Clauses).<\/p>\n \n We retain personal data only as long as necessary to fulfill the purposes stated in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.<\/p>\n \n Depending on applicable law (PDPA, GDPR), you have the right to:<\/p>\n Access and obtain a copy of your personal data.<\/p>\n<\/li>\n Correct or update inaccurate or incomplete data.<\/p>\n<\/li>\n Request deletion of your data (subject to retention obligations).<\/p>\n<\/li>\n Restrict or object to certain processing.<\/p>\n<\/li>\n Withdraw consent (where processing is based on consent).<\/p>\n<\/li>\n Data portability (where applicable under GDPR).<\/p>\n<\/li>\n<\/ul>\n To exercise your rights, contact us at contact@delyva.com.<\/b><\/p>\n \n We use reasonable technical and organizational measures (encryption, access controls, firewalls) to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.<\/p>\n \n Our Services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us immediately.<\/p>\n \n When using our mobile apps, we may request access to:<\/p>\n Camera<\/strong> (for scanning QR codes, uploading documents\/images).<\/p>\n<\/li>\n Location<\/strong> (for pickup, delivery, or courier assignment).<\/p>\n<\/li>\n Contacts<\/strong> (for sharing delivery info, only with consent).<\/p>\n<\/li>\n Storage<\/strong> (to upload\/download files, receipts).<\/p>\n<\/li>\n<\/ul>\n You can manage permissions in your device settings.<\/p>\n \n We use cookies, SDKs, and similar technologies to improve functionality, analytics, and personalized advertising. You may disable cookies in your browser\/app settings, but this may limit certain features.<\/p>\n \n Our Services may contain links to third-party sites or apps. We are not responsible for their privacy practices.<\/p>\n \n We may update this Privacy Policy from time to time. The \u201cLast Updated\u201d date will reflect the latest revision. Significant changes will be notified via email, app notification, or website.<\/p>\n \n If you have questions, concerns, or requests, please contact us:<\/p>\n Delyva Sdn Bhd.<\/strong> Last Updated: 22nd September 2025<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" Privacy Policy Essential \u2013 please read these terms carefully. This Privacy Policy describes how Delyva Sdn Bhd (\u201cDelyva\u201d, \u201cwe\u201d, \u201cour\u201d, \u201cus\u201d) collects, uses, discloses, and safeguards your personal data when…<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8644","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/delyva.com\/global\/wp-json\/wp\/v2\/pages\/8644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/delyva.com\/global\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/delyva.com\/global\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/delyva.com\/global\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/delyva.com\/global\/wp-json\/wp\/v2\/comments?post=8644"}],"version-history":[{"count":6,"href":"https:\/\/delyva.com\/global\/wp-json\/wp\/v2\/pages\/8644\/revisions"}],"predecessor-version":[{"id":8652,"href":"https:\/\/delyva.com\/global\/wp-json\/wp\/v2\/pages\/8644\/revisions\/8652"}],"wp:attachment":[{"href":"https:\/\/delyva.com\/global\/wp-json\/wp\/v2\/media?parent=8644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}1. Information We Collect<\/h2>\n
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2. How We Use Your Information<\/h2>\n
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3. Legal Basis for Processing (GDPR)<\/h2>\n
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4. Sharing & Disclosure of Data<\/h2>\n
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5. International Data Transfers<\/h2>\n
6. Data Retention<\/h2>\n
7. Your Rights<\/h2>\n
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8. Security<\/h2>\n
9. Children\u2019s Privacy<\/h2>\n
10. Mobile App Permissions<\/h2>\n
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11. Cookies & Tracking<\/h2>\n
12. Third-Party Links<\/h2>\n
13. Changes to This Policy<\/h2>\n
14. Contact Us<\/h2>\n
F-11-19, Level 11, Block F,
\nPacific Place Business Centre,
\nAra Damansara,
\n47301 Petaling Jaya,
\nSelangor, Malaysia.
Email: contact@delyva.com<\/p>\n