{"id":995,"date":"2025-03-10T10:31:21","date_gmt":"2025-03-10T02:31:21","guid":{"rendered":"https:\/\/staging-website.delyvax.com\/my\/?page_id=995"},"modified":"2026-01-06T13:47:16","modified_gmt":"2026-01-06T05:47:16","slug":"pricing","status":"publish","type":"page","link":"https:\/\/delyva.com\/my\/pricing\/","title":{"rendered":"Plans & Pricing"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”26″ bg_position=”center center” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”60″ constrain_group_1=”yes” bottom_padding=”60″ left_padding_desktop=”10%” constrain_group_2=”yes” right_padding_desktop=”10%” top_padding_tablet=”15%” left_padding_tablet=”3%” constrain_group_4=”yes” right_padding_tablet=”3%” constrain_group_6=”yes” text_color=”custom” custom_text_color=”#ffffff” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” offset=”vc_hidden-xs”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin_tablet=”5%” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” left_padding_tablet=”2%” constrain_group_4=”yes” right_padding_tablet=”2%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner constrain_group_101=”yes” left_padding_phone=”1%” constrain_group_105=”yes” right_padding_phone=”1%” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”center” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\n
Delivery + Return Solution<\/h5>\n[\/vc_column_text][nectar_gradient_text heading_tag=”h2″ color=”extra-color-gradient-1″ gradient_direction=”diagonal” text=”Join thousands of businesses of all sizes”][vc_column_text css=”” text_direction=”default”]\n

from micro to large enterprises who use Delyva to deliver the right way and make their customers happy and satisfied.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” offset=”vc_hidden-xs”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”60″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” offset=”vc_hidden-xs”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_custom_heading text=”Plans for businesses of all sizes” font_container=”tag:h2|text_align:center|color:%230048fb” use_theme_fonts=”yes” css=””][vc_column_text css=”” text_direction=”default”]\n

Top up more to save more with DelyvaNow Basic or subscribe to DelyvaNow+ to get access to more features and branded return solutions with 5,000+ return outlets nationwide.<\/p>\n[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” offset=”vc_hidden-xs”][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”30″ constrain_group_1=”yes” bottom_padding=”30″ left_padding_desktop=”7%” constrain_group_2=”yes” right_padding_desktop=”7%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” padding_type=”default” gradient_type=”default” column_padding_type=”default”][vc_row_inner equal_height=”yes” column_margin=”40px” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner top_padding_desktop=”40″ constrain_group_100=”yes” bottom_padding_desktop=”40″ left_padding_desktop=”40″ constrain_group_101=”yes” right_padding_desktop=”40″ column_element_direction_desktop=”default” column_element_spacing=”10px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#0048fb” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” font_color=”#ffffff” column_shadow=”custom” column_border_radius=”15px” column_link_target=”_self” zindex=”100″ overflow=”hidden” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” padding_type=”advanced” column_padding_type=”advanced” column_shadow_custom=”” custom_box_shadow=”horizontal:40,vertical:60,blur:60,spread:-20,opacity:0.175″][nectar_lottie trigger_type=”play” mobile_func=”default” loop=”true” trigger_offset=”0.00,100.00″ frame_constraint=”0.00,100.00″ speed=”0.2″ width_desktop=”150%” height_desktop=”150%” alignment=”center” preserve_aspect_ratio=”xMidYMid meet” position_desktop=”absolute” top_position_desktop=”0″ left_position_desktop=”0″ translate_y_desktop=”-50%” translate_x_desktop=”25%” preserveaspectratio=”none” json_url=”https:\/\/assets1.lottiefiles.com\/packages\/lf20_w4NUp4.json” zindex=”-1″][nectar_responsive_text inherited_font_style=”default” font_style=”h4″ content_alignment=”default” mobile_content_alignment=”inherit” font_size=”5vw” font_line_height=”1″ font_size_desktop=”1.8vw” font_size_tablet=”3vw” font_size_phone=”16″ text_direction=”default”]DelyvaNow Basic<\/strong>[\/nectar_responsive_text][vc_column_text css=”” text_direction=”default”]Top-up amount[\/vc_column_text][nectar_responsive_text inherited_font_style=”default” font_style=”h3″ content_alignment=”default” mobile_content_alignment=”inherit” font_size=”5vw” font_line_height=”1″ font_size_desktop=”2vw” font_size_tablet=”7vw” text_direction=”default”]RM20 – RM10,000[\/nectar_responsive_text][divider line_type=”No Line” custom_height=”15″]

\n
    \n
  • Instant, Same-day Delivery<\/strong>
    \nfrom RM5.25<\/li>\n
  • Domestic Delivery<\/strong>
    \nfrom RM5.50<\/li>\n
  • Cold-chain Delivery<\/strong>
    \nfrom RM18.00<\/li>\n
  • Cash on delivery (COD)<\/strong>
    \nfrom 2.5% of the item value
    \nor min. charge RM2<\/li>\n
  • International Delivery<\/strong>
    \nfrom RM14.73<\/li>\n
  • Premium insurance coverage<\/strong>
    \n1.06% of item value<\/li>\n
  • E-mail notifications<\/strong>
    \nfree<\/li>\n
  • SMS notifications<\/strong>
    \nfrom RM0.10 per SMS<\/li>\n<\/ul>\n <\/div>[divider line_type=”No Line” custom_height=”90″][nectar_cta btn_style=”text-reveal-wave” heading_tag=”span” button_color=”white” text_color=”#000000″ button_border_thickness=”0px” link_type=”regular” alignment=”center” alignment_tablet=”default” alignment_phone=”default” constrain_group_3=”yes” constrain_group_4=”yes” display=”block” display_tablet=”inherit” display_phone=”inherit” icon_family=”none” position_desktop=”absolute” bottom_position_desktop=”40″ left_position_desktop=”40″ right_position_desktop=”40″ padding_top=”0.8em” padding_bottom=”0.8em” padding_left=”40″ padding_right=”40″ link_text=”Start Now” url=”https:\/\/my.delyva.app\/customer\/signup”][\/vc_column_inner][vc_column_inner top_padding_desktop=”40″ constrain_group_100=”yes” bottom_padding_desktop=”40″ left_padding_desktop=”40″ constrain_group_101=”yes” right_padding_desktop=”40″ column_element_direction_desktop=”default” column_element_spacing=”10px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” font_color=”#000000″ column_shadow=”small_depth” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][nectar_responsive_text inherited_font_style=”default” font_style=”h4″ content_alignment=”default” mobile_content_alignment=”inherit” font_size=”5vw” font_line_height=”1″ font_size_desktop=”1.8vw” font_size_tablet=”3vw” font_size_phone=”16″ text_direction=”default”]DelyvaNow+<\/strong>[\/nectar_responsive_text][vc_column_text css=”” text_direction=”default”]Subscription[\/vc_column_text][nectar_responsive_text inherited_font_style=”default” font_style=”h3″ content_alignment=”default” mobile_content_alignment=”inherit” font_size=”5vw” font_line_height=”1″ font_size_desktop=”2vw” font_size_tablet=”7vw” text_direction=”default”]RM298 \/month[\/nectar_responsive_text][divider line_type=”No Line” custom_height=”15″]
    \n
      \n
    • Courier & Delivery Rates
      \nDelyvaNow Basic 4800<\/li>\n
    • (+) Link Your Own Courier Account(s)<\/li>\n
    • (+) Branded Tracking Page<\/li>\n
    • (+) Branded E-mail & SMS Notifications<\/li>\n
    • (+) Branded Return Page<\/li>\n<\/ul>\n <\/div>[divider line_type=”No Line” custom_height=”90″][nectar_cta btn_style=”text-reveal-wave” heading_tag=”span” button_color=”accent-color” text_color=”#ffffff” button_border_thickness=”0px” link_type=”regular” alignment=”center” alignment_tablet=”default” alignment_phone=”default” constrain_group_3=”yes” constrain_group_4=”yes” display=”block” display_tablet=”inherit” display_phone=”inherit” icon_family=”none” position_desktop=”absolute” bottom_position_desktop=”40″ left_position_desktop=”40″ right_position_desktop=”40″ padding_top=”0.8em” padding_bottom=”0.8em” padding_left=”40″ padding_right=”40″ link_text=”Subscribe Now” url=”https:\/\/buy.stripe.com\/6oE9AAcQn3hDaje7sx”][\/vc_column_inner][vc_column_inner top_padding_desktop=”40″ constrain_group_100=”yes” bottom_padding_desktop=”40″ left_padding_desktop=”40″ constrain_group_101=”yes” right_padding_desktop=”40″ column_element_direction_desktop=”default” column_element_spacing=”10px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”small_depth” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”advanced”][nectar_responsive_text inherited_font_style=”default” font_style=”h4″ content_alignment=”default” mobile_content_alignment=”inherit” font_size=”5vw” font_line_height=”1″ font_size_desktop=”1.8vw” font_size_tablet=”3vw” font_size_phone=”16″ text_direction=”default”]DelyvaX<\/strong>[\/nectar_responsive_text][vc_column_text css=”” text_direction=”default”]Subscription[\/vc_column_text][nectar_responsive_text inherited_font_style=”default” font_style=”h3″ content_alignment=”default” mobile_content_alignment=”inherit” font_size=”5vw” font_line_height=”1″ font_size_desktop=”2vw” font_size_tablet=”7vw” text_direction=”default”]Ask[\/nectar_responsive_text][divider line_type=”No Line” custom_height=”15″]
      \n
        \n
      • (+) Link Your Own Courier Account(s)<\/li>\n
      • (+) Branded Tracking Page<\/li>\n
      • (+) Branded WhatsApp, E-mail & SMS Notifications<\/li>\n
      • (+) Branded Return Page<\/li>\n
      • (+) Manage Your Drivers<\/li>\n
      • (+) Branded Driver Android App<\/li>\n
      • (+) Branded Shipping Portal<\/li>\n
      • (+) Branded Admin Portal + Live Map<\/li>\n<\/ul>\n <\/div>[divider line_type=”No Line” custom_height=”90″][nectar_cta btn_style=”text-reveal-wave” heading_tag=”span” button_color=”accent-color” text_color=”#ffffff” button_border_thickness=”0px” link_type=”regular” alignment=”center” alignment_tablet=”default” alignment_phone=”default” constrain_group_3=”yes” constrain_group_4=”yes” display=”block” display_tablet=”inherit” display_phone=”inherit” icon_family=”none” position_desktop=”absolute” bottom_position_desktop=”40″ left_position_desktop=”40″ right_position_desktop=”40″ padding_top=”0.8em” padding_bottom=”0.8em” padding_left=”40″ padding_right=”40″ link_text=”Learn More” url=”https:\/\/delyva.com\/solutions\/”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”30″ bottom_padding=”60″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” offset=”vc_hidden-xs”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_custom_heading text=”More Features” font_container=”tag:h2|text_align:center|color:%230048fb” use_theme_fonts=”yes” css=””][nectar_horizontal_list_item columns=”2″ column_layout_using_2_columns=”medium_last” responsive_display=”stacked” col_1_text_align=”left” col_2_text_align=”left” col_1_text_element=”p” col_2_text_element=”p” font_family=”p” hover_effect=”default” hover_color=”accent-color” icon_family=”none” icon_size=”regular” col_1_content=”eCommerce Ready” col_2_content=”Shopify, Magento, Woocommerce, Woocommerce Dokan Woocommerce, WCFM, Shoppegram, Ordersini, KiahStore, Orderla”][nectar_horizontal_list_item columns=”2″ column_layout_using_2_columns=”medium_last” responsive_display=”stacked” col_1_text_align=”left” col_2_text_align=”left” col_1_text_element=”p” col_2_text_element=”p” font_family=”p” hover_effect=”default” hover_color=”accent-color” icon_family=”none” icon_size=”regular” col_1_content=”Integration” col_2_content=”Ejen2u, EasyStore, JustOrder.Today”][nectar_horizontal_list_item columns=”2″ column_layout_using_2_columns=”medium_last” responsive_display=”stacked” col_1_text_align=”left” col_2_text_align=”left” col_1_text_element=”p” col_2_text_element=”p” font_family=”p” hover_effect=”default” hover_color=”accent-color” icon_family=”none” icon_size=”regular” col_1_content=”Support” col_2_content=”LiveChat & E-mail | Monday – Sunday: 9AM – 6PM”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ 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column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][nectar_responsive_text inherited_font_style=”h1″ text_color=”#0048fb” text_direction=”default” font_size_desktop=”40″ font_size_tablet=”30″ font_line_height=”1.2″]\n

        Common Questions<\/h1>\n[\/nectar_responsive_text][toggles style=”minimal_shadow” border_radius=”15px”][toggle color=”Accent-Color” heading_tag=”default” heading_tag_functionality=”default” title=”What are the fees when using DelyvaNow?”][vc_column_text css=”” text_direction=”default”]To open a DelyvaNow account is free. You only pay for delivery fee of each delivery order and optional addons such as SMS notifications or additional insurance which all will be deducted from your DelyvaNow account credits.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”default” heading_tag_functionality=”default” title=”What are the areas of coverage?”][vc_column_text css=”” text_direction=”default”]Domestic delivery:<\/b>\u00a0Peninsular Malaysia, Sabah & Sarawak.<\/p>\n

        International delivery:<\/b>\u00a0More than 200+ countries.<\/p>\n

        Motorcycle transport:<\/b>\u00a0Peninsular Malaysia.<\/p>\n

        Instant delivery:<\/b>\u00a0Klang Valley, Ipoh, Alor Setar, Sg. Petani, Penang, Seremban, Malacca, Muar, Batu Pahat, Kluang, Johor Bahru, Kuantan, Kuching, Kota Kinabalu, Miri, Terengganu, Kelantan, Putrajaya, Kulim, Rawang, Taiping, Sitiawan, Kluang, Kulai, Sibu, Sepang, Kangar, Temerloh, Bintulu, Petra Jaya, Sandakan, Pontian, Segamat, Nibong Tebal, Kampar, Ulu Tiram, Kepala Batas, Jitra, Port Dickson, Teluk Intan, Arau, Jerantut, Bahau, Mersing, Kota Tinggi, Rompin, Kerian, Kuala Pilah, Kuala Kangsar, Sepang, Mualim, Samarahan, Tangkak, Seri Iskandar.<\/p>\n

        Same-day delivery<\/b>: Klang Valley.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”default” heading_tag_functionality=”default” title=”What are the rates for deliveries?”][vc_column_text css=”” text_direction=”default”]Save money on every delivery.<\/span>\u00a0<\/span><\/p>\n

        Whether you send 1, 10, or 100 parcels a day, DelyvaNow users enjoy cheaper shipping rates typically reserved for bigger companies. No minimum commitment or contract is required.<\/span>\u00a0<\/span><\/p>\n

        DelyvaNow\u00a0offers a wide range of delivery services from next day delivery to instant services and more. To get more accurate rates, we highly suggest using the rates calculator. It is also available in your dashboard when you\u00a0<\/span>sign in.<\/span><\/b>\u00a0<\/span><\/p>\n

        Just fill in the address \/ postcode and weight of the item. Then click get rates and you will see the services available and the rates.<\/span>\u00a0<\/span><\/p>\n

        Delyva\u00a0also offer special delivery rates for certain courier services. Compare the special rates here.<\/span>\u00a0<\/span><\/p>\n

        How to pay for delivery?<\/span>\u00a0<\/span><\/p>\n

        You can top up credits into your\u00a0DelyvaNow\u00a0account and credits will be deducted from your account for every completed booking, based on the actual delivery rate.<\/span>\u00a0<\/span>[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”default” heading_tag_functionality=”default” title=”Is there any contract or minimum shipment?”][vc_column_text css=”” text_direction=”default”]No contract is needed to start delivering with DelyvaNow shipping platform.<\/p>\n

        There is also no volume commitment to enjoy discounted shipping rates and pickup service.<\/p>\n

        We have the right to change, cancel, terminate or suspend any plans or any promotions without prior notice.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”default” heading_tag_functionality=”default” title=”Do you offer more discounts?”][vc_column_text css=”” text_direction=”default”]In addition to the already discounted rates you get when you use DelyvaNow, we also work with our courier partners to provide more discounts from time to time.<\/p>\n

        If you are a high-volume merchants, get in touch with us.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”default” heading_tag_functionality=”default” title=”What payment methods do you accept?”][vc_column_text css=”” text_direction=”default”]We accept payments via online banking, credit\/debit cards, bank transfers, cheques, and e-wallet such as Touch N Go, Boost, WeChat Pay, or Alipay.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”default” heading_tag_functionality=”default” title=”Can I cancel and get refund?”][vc_column_text css=”” text_direction=”default”]You may cancel a delivery order and the delivery order amount deducted will go back into your account.<\/p>\n

        However, this does not apply to delays and account credits are not cash refundable.<\/p>\n

        Account credits sold are not exchangeable, returnable nor refundable.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”default” heading_tag_functionality=”default” title=”How long until my credits expire?”][vc_column_text css=”” text_direction=”default”]Your account credits and top-up plan will not expire. You can continue to enjoy special rates for the specific top up plan until you change to a different top up plan. For example, if you are on BD4 plan and you choose to top up with a BD2 plan, your new rates will follow that of BD2.<\/p>\n

        We have the right to change, cancel, terminate or suspend the plans or any promotions without prior notice.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”default” heading_tag_functionality=”default” title=”Are my shipments insured?”][vc_column_text css=”” text_direction=”default”]There is basic liability coverage of up to RM200. You may also opt for premium insurance for as low as RM1.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”default” heading_tag_functionality=”default” title=”What if weight declared is less than the actual weight?”][vc_column_text css=”” text_direction=”default”]By entering the weight and dimensions of your shipment\/s you are pre-paying for the postage. Shipment charges are calculated according to the higher actual weight or volumetric weight and any shipment may be re-weighed and re-measured by a related courier to confirm this calculation. If the shipment\/s is heavier or larger, extra charges for the additional weight will be charged to the sender\u2019s account. Additional charges will be at DelyvaNow normal rate. DelyvaNow support team will be in contact with the sender when cases on weight discrepancy happen.<\/p>\n

        An extra charge for redelivery of any shipment may be done if the shipper or a person representing the shipper was not available at the shipment venue during the period set for collecting the shipment (both of which were set during the shipment order).<\/p>\n

        Any additional surcharges may be made towards shipments that are meant to be sent to, or collected from, outskirt areas. This will be charged to your DelyvaNow account\/debit or credit card when the charge amount is updated by the courier.<\/p>\n

        The automated system books and charges for the delivery. If the consignment\/s has to be returned, then the return charge is chargeable.<\/p>\n

        You are pre-paying for the postage charges. Any customs charges will be passed on in addition, should they arise.<\/p>\n

        We may supply documentation to accompany your shipments. You will be advised of this at the time of ordering. This documentation must go with the shipment, if not your shipment could be delayed and the carrier may charge you a higher premium directly.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”default” heading_tag_functionality=”default” title=”What are the prohibited delivery items?”][vc_column_text css=”” text_direction=”default”]We won\u2019t acknowledge any materials and items that may be dangerous or risky to taking care of staff. It is the sender\u2019s obligation to agree to current government regulations or laws pertinent in every nation.<\/p>\n

          \n
        • Alcohols<\/li>\n
        • Creature skins \/ Furs \/ Any Animal Parts including meat \/ Ivory and ivory items<\/li>\n
        • Articles of excellent worth (eg, masterpieces, obsolescents, valuable stones, gold and silver)<\/li>\n
        • Box with Hazardous name \u2013 Items sent with a Hazardous name appended will be classed in that capacity. Don\u2019t REUSE OLD HAZARDOUS BOXES<\/li>\n
        • Cheques or Tickets that are not named<\/li>\n
        • Unsafe products \u2013 eg Explosives\/Fireworks\/Christmas Crackers\/Radioactive Materials\/Deactivated or Replica Weapons and Munitions\/Firearms\/Swords\/Knives\/Ax\/Chainsaw\/Anything with a cutting edge bigger than 1.5 inches\/Weapons<\/li>\n
        • Dry Ice<\/li>\n
        • Motors\/Generators\/Gearboxes or any part containing or having contained oil\/petrol unless flushed through<\/li>\n
        • Unsafe materials eg Paint\/Adhesives\/Chemicals\/Flammable tars\/solvents\/fluids\/Compressed Air & Empty barrels\/Items containing any gasses \u2013 See Also Household products<\/li>\n
        • Human Remains \/ Body Fluids<\/li>\n
        • Fluids \/ Adhesives \/ Paint \/ Oil \/ Creams \/ Gels<\/li>\n
        • Live \/ Dead creatures<\/li>\n
        • Magnets or things containing ferro-attractive material<\/li>\n
        • Cash, Keys, Negotiable things \/ Payment cards<\/li>\n
        • Travel papers \/ Birth Certificates \/ Driving Licences<\/li>\n
        • Tobacco and tobacco items<\/li>\n
        • Wet or Lithium Batteries (excluding Dry Cell)<\/li>\n
        • Composed Prescriptions \/ Prescribed Drugs \/ Medication \/ Any Controlled \/ Illegal substance<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”default” heading_tag_functionality=”default” title=”What if there is a delay \/ damage \/ loss?”][vc_column_text css=”” text_direction=”default”]Any item that is listed in our prohibited items, will be exempted from any claim against delay, damage, and loss.<\/p>\n

          Please check our Prohibited Items list for more information.<\/p>\n

          Your consignment\/s must be packed to a professional standard. Any claim resulting from a parcel that is not packaged to a professional standard will be rejected. All items must be packed in a double-walled box with further padding surrounding the item. Please see our recommended packaging guidelines.<\/p>\n

          In the event of damage, all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, to the address, it was delivered to. If the item is moved\/repaired or if the packaging is not kept, the claim will be rejected.<\/p>\n

          Any item traveling through our services must be able to withstand a short drop, fragile items should not be sent through our services. Any item that is damaged as a result of a fall, with the packaging intact will therefore be declined. Please see our packaging guidelines for details on how to package your items correctly.<\/p>\n

          If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product.<\/p>\n

          If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as ‘DAMAGED’ otherwise any claim for damage will be refused. It is the sender\u2019s responsibility to inform the recipient of these terms and conditions.<\/p>\n

          There will be no refund on the shipping fee for all lost and damaged parcels.<\/p>\n

          All lost (delivered to the wrong receiver, parcel content is missing or swapped, no update on tracking status after collected by courier rider\/dropped off to courier branch or point) and damaged parcels have to be reported within 24 working hours from the delivery of parcel based on Delyva\u2019s record.<\/p>\n

          Lost and damaged parcels reported after the specified time frame will not be eligible for the compensation claim. Delyva and the service provider will not be responsible for any delay in responding to you about the same.<\/p>\n

          The compensation amount shall be based on the value declared during booking, the value stated on the invoice, or the maximum coverage offered by courier companies, whichever lower.<\/p>\n

          If at any time courier companies are prevented or delayed from starting, carrying out, or completing any of the services because of a strike, lockout, labor dispute, weather conditions, traffic congestion, mechanical breakdown, or obstruction of any public or private road or highway or any other cause beyond their control, you shall have no claim for damages against us for any loss that you may suffer as a result PROVIDED that, where the delay is caused by the mechanical breakdown of one of the courier vehicles, they shall use their best endeavors to provide a replacement vehicle with the minimum delay practicable.<\/p>\n

          We shall not in any circumstances be liable for any late delivery or missed delivery or failure to deliver caused by or contributed to by any deficient or ambiguous labeling of a consignment and you agree to be responsible for ensuring that such labeling is clear and unambiguous.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”default” heading_tag_functionality=”default” title=”How about liability & claims?”][vc_column_text css=”” text_direction=”default”]Delyva\u2019s liability is strictly limited to direct loss and damage of the shipment. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to Delyva\u2019s attention before or after acceptance of the Shipment.<\/p>\n

          Once payment for a top-up package is completed, NO refunds will be given<\/p>\n

          Each service comes with a limited amount of Transit cover. If you require coverage on the full amount then you must cover the full value of the shipment as the additional cover replaces the inclusive liability cover.<\/p>\n

          Transit cover applies to per consignment only and not per parcel within a multi-parcel consignment.<\/p>\n

          In the event of a claim, a cost invoice will be needed to prove the value of the consignment\/s and photos must be supplied for all damage claims.<\/p>\n

          If the item is not sufficiently packed, the claim will be rejected. Please check our guidelines before ordering.<\/p>\n

          If the item is not correctly labeled, the claim will be rejected.<\/p>\n

          Please check our Prohibited Items list to see if you are able to make a claim.<\/p>\n

          Any item that is listed in our Prohibited Items section will be exempt from our liability cover.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” 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