To ensure transparent and fair courier charges, it is essential to understand how parcel weight is measured and how to declare it accurately.
1. How Courier Charges Work
- Actual Weight: Weight on a digital scale (kg).
- Volumetric Weight: (Length x Width x Height in cm) ÷ 5000.
- Courier charges by whichever is higher.
2. Why Accurate Declarations Matter
- Avoid billing disputes or delivery delays.
- Prevent additional surcharges.
- Maintain merchant credibility with Book Capital and delivery partners.
3. Steps to Ensure Accurate Declarations
- Use a digital scale and measuring tape.
- Calculate both actual and volumetric weight.
- Update the correct weight or size in Book Capital’s product/SKU listing.
- Record the dimensions in the product/SKU listing.
4. How Couriers Detect Underdeclaration
- Parcels are weighed and measured at courier hubs.
- Automated scanners compare declared vs actual data.
- If underdeclared, surcharges are applied.
5. Consequences of Underdeclaration
- Extra charges are passed to the merchant or Book Capital.
- Potential disruption to customer experience.
6. Best Practices
- Train staff on proper weighing and measuring.
- Use packaging that fits items snugly to reduce volumetric weight.
- Regularly review SKUs and update their actual size and weight in Book Capital’s product/SKU listing.
For support or clarification:
- Contact Delyva Support via our Live Chat
