To open a DelyvaNow account is free. You only pay for postage of each shipment and optional addons such as SMS notifications or additional insurance which all will be deducted from your DelyvaNow credits.
Rates vary depending on the type of service, weight of item, or distance for same-day delivery.
For more info on the service and rates, click here.
No contract is needed to start shipping with DelyvaNow shipping platform.
There is also no volume commitment to enjoy discounted shipping rates and pickup service.
We accept online banking, credit/debit cards, e-wallets and bank transfers.
Cash payment by sender or receiver is available only for Matdespatch services.
You may cancel a shipment before our delivery partners is on the way to collect. Credits deducted will go back into your account.
However, this does not apply to delays and account credits are not cash refundable.
In addition to the already discounted rates you get when you use DelyvaNow, we also work with our courier partners to provide more discounts from time to time.
If you are a high-volume shipper, get in touch with us.
By entering the weight and dimensions of your shipment/s you are pre-paying for the postage. Shipment charges are calculated according to the higher actual weight or volumetric weight and any shipment may be re-weighed and re-measured by a related courier to confirm this calculation. If the shipment/s is heavier or larger, extra charges for the additional weight will be charged to the sender’s account. Additional charges will be at DelyvaNow normal rate. DelyvaNow support team will be in contact with the sender when cases on weight discrepancy happen.
An extra charge for redelivery of any shipment may be done if the shipper or a person representing the shipper was not available at the shipment venue during the period set for collecting the shipment (both of which were set during the shipment order).
Any additional surcharges may be made towards shipments that are meant to be sent to, or collected from, outskirt areas. This will be charged to your DelyvaNow account/debit or credit card when the charge amount is updated by the courier.
The automated system books and charges for the delivery. If the consignment/s has to be returned, then the return charge is chargeable.
You are pre-paying for the postage charges. Any customs charges will be passed on in addition, should they arise.
We may supply documentation to accompany your shipments. You will be advised of this at the time of ordering. This documentation must go with the shipment, if not your shipment could be delayed and the carrier may charge you a higher premium directly.
We won’t acknowledge any materials and items that may be dangerous or risky to taking care of staff. It is the sender’s obligation to agree to current government regulations or laws pertinent in every nation.
Any item that is listed in our prohibited items, will be exempted from any claim against delay, damage, and loss.
Please check our Prohibited Items list for more information.
Your consignment/s must be packed to a professional standard. Any claim resulting from a parcel that is not packaged to a professional standard will be rejected. All items must be packed in a double-walled box with further padding surrounding the item. Please see our recommended packaging guidelines.
In the event of damage, all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, to the address, it was delivered to. If the item is moved/repaired or if the packaging is not kept, the claim will be rejected.
Any item traveling through our services must be able to withstand a short drop, fragile items should not be sent through our services. Any item that is damaged as a result of a fall, with the packaging intact will therefore be declined. Please see our packaging guidelines for details on how to package your items correctly.
If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product.
If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as 'DAMAGED' otherwise any claim for damage will be refused. It is the sender’s responsibility to inform the recipient of these terms and conditions.
There will be no refund on the shipping fee for all lost and damaged parcels.
All lost (delivered to the wrong receiver, parcel content is missing or swapped, no update on tracking status after collected by courier rider/dropped off to courier branch or point) and damaged parcels have to be reported within 24 working hours from the delivery of parcel based on Delyva’s record.
Lost and damaged parcels reported after the specified time frame will not be eligible for the compensation claim. Delyva and the service provider will not be responsible for any delay in responding to you about the same.
The compensation amount shall be based on the value declared during booking, the value stated on the invoice, or the maximum coverage offered by courier companies, whichever lower.
If at any time courier companies are prevented or delayed from starting, carrying out, or completing any of the services because of a strike, lockout, labor dispute, weather conditions, traffic congestion, mechanical breakdown, or obstruction of any public or private road or highway or any other cause beyond their control, you shall have no claim for damages against us for any loss that you may suffer as a result PROVIDED that, where the delay is caused by the mechanical breakdown of one of the courier vehicles, they shall use their best endeavors to provide a replacement vehicle with the minimum delay practicable.
We shall not in any circumstances be liable for any late delivery or missed delivery or failure to deliver caused by or contributed to by any deficient or ambiguous labeling of a consignment and you agree to be responsible for ensuring that such labeling is clear and unambiguous.
Delyva’s liability is strictly limited to direct loss and damage of the shipment. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to Delyva’s attention before or after acceptance of the Shipment.
* Once payment for a top-up package is completed, NO refunds will be given
* Credits for an account are ONLY valid for a year after the previous top-up payment date.
* After a year, all credits (top-up and referral) will expire. If there is no new top-up in the next 12-months period, the referral credit will be erased.
Each service comes with a limited amount of Transit cover. If you require coverage on the full amount then you must cover the full value of the shipment as the additional cover replaces the inclusive liability cover.
Transit cover applies to per consignment only and not per parcel within a multi-parcel consignment.
In the event of a claim, a cost invoice will be needed to prove the value of the consignment/s and photos must be supplied for all damage claims.
If the item is not sufficiently packed, the claim will be rejected. Please check our guidelines before ordering.
If the item is not correctly labeled, the claim will be rejected.
Please check our Prohibited Items list to see if you are able to make a claim.
Any item that is listed in our Prohibited Items section will be exempt from our liability cover.