Frequently Asked Questions
- Which courier services are available?
What are your rates like?
Save money on every shipment.
Whether you send 1, 10, or 100 parcels a day, DelyvaNow users enjoy cheaper shipping rates typically reserved for bigger companies. No minimum commitment or contract required.
DelyvaNow offers a wide range of delivery services from next day delivery to runner services and more. To get more accurate rates, we highly suggest using the rates calculator. It is also available in your dashboard when you sign in (change hyperlink to https://my.delyva.app/customer).
Just fill in the address / postcode and weight of item. Then click get rates and you will see the services available and the rates.
Delyva also offer special delivery rates for certain courier services. Compare the special rates here.
How to pay for delivery?
You can top up credits into your DelyvaNow account and credits will be deducted from your account for every completed booking, based on the actual delivery rate.
Save more with top up plans. Check out the top up plans here.
Also you guys can check out this video tutorial for more details.
How to pay for deliveries?
First, you need to top up credits into your account. Then, credits will be deducted accordingly for every delivery or jobs booked.
To make life even easier, you can also link a credit card to your DelyvaNow account. We will charge your card on weekly basis based on the amount used.
What payment methods do you accept?
We accept online banking, credit/debit cards, and bank transfers. Cash payment by sender or receiver is available only for Matdespatch services.
You can also purchase credits via e-wallet such as Touch N Go, Boost, WeChat Pay, or Alipay.
How long until my credits expire?
Credits will expire in 12 months from your last top up date. You can continue to enjoy Poslaju special rate for the specific top up plan until you change to a different top up plan. For example, if you are on RM5,000 plan and you choose to top up with a RM50 plan, your new rates will follow that of RM50.
You may also read this.
Is there any contract?
No contract is needed to start creating shipments using DelyvaNow shipping platform. There is also no volume commitment to enjoy discounted shipping rates and pickup service.
Can I cancel and get refund?
You may cancel a shipment before our delivery partners is on the way to collect. Credits deducted will go back into your account. However, this does not apply to delays and account credits are not refundable. Read here.
Are my shipments insured?
There is basic liability coverage of up to RM200. You may also opt for premium insurance for as low as RM1. Click here to read on how to purchase insurance.
Do you offer more discount?
In addition to already discounted shipping rates when you sign up, you can also get free credits, free flyers, and free SMS delivery status updates with the top up plans.