You might just get to the Service utilizing approved means. It is your obligation to check to guarantee that you have downloaded the right Software for your gadget. The Company is not at risk on the off chance that you don’t have a perfect gadget or on the off chance that you have downloaded the wrong form of the Software to your gadget. The Company holds the privilege not to allow you to utilize the Service if you utilize the Application and/or the Software with an incongruent or unapproved gadget or for purposes other than which the Software and/or the Application is expected to be utilized.
By utilizing the Software or the Services, you concur that:
You may decide to pay for the Service with charge card or through the online payment entryway. If you decide to pay for the Service via Card, you should register a legitimate Card as per the guidelines inside of the Application.
When you have finished an administration utilizing the Service, your installment will be deducted automatically and is non-refundable. On the off chance that you have any objections in connection to the messenger administration gave, then that debate must be brought up with the dispatch administration supplier straightforwardly.
You concur that you will participate in connection to any monetary wrongdoing screening that is obliged and to help us in agreeing to any overarching laws or regulations set up.
You might be mindful to determine any debate with your Card organization all alone.
Your plans will be renewed according to your latest top up package.
Your account credits are not cash refundable.
Your account credits will not expire.
We have the right to change, cancel, terminate or suspend the plans or any promotions without prior notice.
By entering the weight and dimensions of your shipment/s you are pre-paying for the postage. Shipment charges are calculated according to the higher of actual weight or volumetric weight and any shipment may be re-weighed and re-measured by the related courier to confirm this calculation. If the shipment/s is heavier or larger, extra charges for the additional weight will be charged to the sender’s account. Additional charges will be at DelyvaNow normal rate. DelyvaNow support team will be in contact with the sender when cases on weight discrepancy happen.
An extra charge for redelivery of any shipment may be done if the shipper or a person representing the shipper was not available at the shipment venue during the period set for collecting the shipment (both of which were set during the shipment order).
Any additional surcharges may be made towards shipments that are meant to be sent to, or collected from, outskirt areas. This will be charged to your Delyva account/debit or credit card when the charge amount is updated by the courier.
The automated system books and charges for the delivery. If the consignment/s has to be returned, then the return charge is chargeable.
You are pre-paying for the postage charges. Any customs charges will be passed on in addition, should they arise.
We may supply documentation to accompany your shipments. You will be advised of this at the time of ordering. This documentation must go with the shipment, if not your shipment could be delayed and the carrier may charge you a higher premium directly.
We won’t acknowledge any materials and items that may be dangerous or risky to taking care of staff. It is the sender’s obligation to agree to current government regulations or laws pertinent in every nation.
Any item that is listed in our prohibited items, will be exempted from any claim against delay, damage, and loss. Please check our Prohibited Items list for more information.
Your consignment/s must be packed to a professional standard. Any claim resulting from a parcel that is not packaged to a professional standard will be rejected. All items must be packed in a double-walled box with further padding surrounding the item. Please see our recommended packaging guidelines.
In the event of damage, all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, to the address it was delivered to. If the item is moved/repaired or if the packaging is not kept, the claim will be rejected.
Any item traveling through our services must be able to withstand a short drop, fragile items should not be sent through our services. Any item that is damaged as a result of a fall, with the packaging intact will therefore be declined. Please see our packaging guidelines for details on how to package your items correctly.
If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product.
If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as 'DAMAGED' otherwise any claim for damage will be refused. It is the sender’s responsibility to inform the recipient of these terms and conditions.
There will be no refund on the shipping fee for all lost and damaged parcels.
All lost (delivered to the wrong receiver, parcel content is missing or swapped, no update on tracking status after collected by courier rider/dropped off to courier branch or point) and damaged parcels have to be reported within 24 working hours from the delivery of parcel based on Delyva’s record.
Lost and damaged parcels reported after the specified time frame will not be eligible for the compensation claim. Delyva and the service provider will not be responsible for any delay in responding to you about the same.
The compensation amount shall be based on the value declared during booking, the value stated on the invoice, or the maximum coverage offered by courier companies, whichever lower.
If at any time courier companies are prevented or delayed from starting, carrying out, or completing any of the services because of a strike, lockout, labor dispute, weather conditions, traffic congestion, mechanical breakdown, or obstruction of any public or private road or highway or any other cause beyond their control, you shall have no claim for damages against us for any loss that you may suffer as a result PROVIDED that, where the delay is caused by the mechanical breakdown of one of the courier vehicles, they shall use their best endeavors to provide a replacement vehicle with the minimum delay practicable.
We shall not in any circumstances be liable for any late delivery or missed delivery or failure to deliver caused by or contributed to by any deficient or ambiguous labeling of a consignment and you agree to be responsible for ensuring that such labeling is clear and unambiguous.
Delyva’s liability is strictly limited to direct loss and damage of the shipment. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to Delyva’s attention before or after acceptance of the Shipment.
Each service comes with a limited amount of Transit cover. If you require coverage on the full amount then you must cover the full value of the shipment as the additional cover replaces the inclusive liability cover.
Transit cover applies to per consignment only and not per parcel within a multi-parcel consignment.
In the event of a claim, a cost invoice will be needed to prove the value of the consignment/s and photos must be supplied for all damage claims.
If the item is not sufficiently packed, the claim will be rejected. Please check our guidelines before ordering.
If the item is not correctly labeled, the claim will be rejected.
Please check our Prohibited Items list to see if you are able to make a claim.
Any item that is listed in our Prohibited Items section will be exempt from our liability cover.
You might not:
You may utilize the Software and/or the Application just for you are close to home, non-business purposes and might not utilize the Software and/or the Application to:
You concur and agree to the Company utilizing and preparing your Personal Data for the Purposes and in the way as recognized hereunder.
For the reasons of this Agreement, “Individual Data” implies data about you, from which you are identifiable, including however not restricted to your name, recognizable proof card number, conception authentication number, travel permit number, nationality, location, phone number, Mastercard or charge card subtle elements, race, sex, date of conception, email address, any data about you which you have given to the Company in enlistment frames, application shapes or whatever other comparable structures and/or any data about you that has been or may be gathered, put away, utilized and prepared by the Company every once in a while and incorporates delicate individual information, for example, information identifying with wellbeing, religious or other comparative convictions.
The procurement of your Personal Data is intentional. However in the event that you don’t give the Company your Personal Data, your solicitation for the Application may be inadequate and the Company won’t have the capacity to handle your Personal Data for the Purposes delineated beneath and may bring about the Company to be not able to permit you to utilize the Service.
The Company may utilize and process your Personal Data for business and exercises of the Company which should incorporate, without constraint the accompanying (“the Purpose”):
To perform the Company’s commitments in admiration of any agreement went into with you;
To prepare your investment in any occasions, advancements, exercises, center gatherings, research studies, challenges, advancements, surveys, studies or any creations and to speak with you in regards to your participation thereto;
On the off chance that you don’t agree to the Company preparing your Personal Data for any of the Purposes, please inform the Company utilizing the bolster contact subtle elements as gave in the Application.
In the event that any of the Personal Data that you have given to us changes, for instance, on the off chance that you change your email location, phone number, installment points of interest or on the off chance that you wish to wipe out your record, please upgrade your subtle elements by sending your solicitation to the bolster contact subtle elements as gave in the Application.
We will, to the best of our capacities, impact such changes as asked for inside of 14 working days of receipt of such notice of progress.
The organization makes no representation, guarantee, or surety as to the unwavering quality, opportuneness, quality, suitability, accessibility, exactness or culmination of the administrations, application and/or the product. The organization does not speak to or warrant that the utilization of the administration, application and/or the product will be secure, auspicious, continuous or slip free or work in blend with some other equipment, programming, framework or information,
All conditions, representations and guarantees, whether express, inferred, statutory or generally, including, without restriction, any suggested guarantee of merchantability, wellness for a specific reason, or non-encroachment of outsider rights, are thusly barred and renounced to the most extreme degree. The organization makes no representation, guarantee, or surety as to the unwavering quality, security, opportuneness, quality, suitability or accessibility of any administrations, including yet not constrained to the outsider transportation administrations got by or from outsiders through the utilization of the administration, application and/or the product. You recognize and concur that the whole hazard emerging out of your utilization of the administration, and any outsider administrations, including however not constrained to the outsider transportation administrations remains exclusively and totally with you and you might have no plan of action at all to the organization.
The administration, application and/or the product may be liable to impediments, delays, and different issues inalienable in the utilization of the web and electronic correspondences including the gadget utilized by you or the outsider transportation supplier being broken, not associated, out of extent, exchanged off or not working. The organization is not in charge of any postponements, conveyance disappointments, harms or misfortunes coming about because of such issues.
Any cases against the organization by you might in any occasion be restricted to the total measure of all sums really paid by and/or due from you in using the administration amid the occasion offering ascent to such claims. In no occasion might the organization and/or its licensors be obligated to you or anybody for any immediate, circuitous, correctional, uncommon, commendable, accidental, considerable or different harms of any sort or kind (counting individual damage, and loss of information, merchandise, income, benefits, use or other financial point of interest). The organization and/or its licensors should not be obligated for any misfortune, harm or damage which may be brought about by or created to you or to any individual for whom you have booked the administration for, including however not restricted to misfortune, harm or damage emerging out of, or in any capacity associated with the administration, application and/or the product, including yet not constrained to the utilization or failure to utilize the administration, application and/or the product, any dependence set by you on the culmination, exactness or presence of any promoting, or as a consequence of any relationship or exchange in the middle of you and any outsider supplier, publicist or backer whose publicizing shows up on the site or is alluded to by the administration, application and/or the product, regardless of the possibility that the organization and/or its licensors have been already instructed concerning the likelihood of such harms.
The organization does not and won’t survey nor screen the suitability, lawfulness, capacity, development or area of any outsider suppliers including outsider transportation suppliers, publicists and/or backers and you explicitly waive and discharge the organization from all risk, cases or harms emerging from or in any capacity identified with the outsider suppliers including outsider transportation suppliers, promoters and/or supports. The organization won’t be a gathering to question, arrangements of debate in the middle of you and such outsider suppliers including outsider transportation suppliers, publicists and/or supports. We can’t and won’t assume any part in overseeing installments in the middle of you and the outsider suppliers, including outsider transportation suppliers, promoters and/or supports. Obligation regarding the choices you make in regards to administrations and items offered through the administration, programming and/or the application (with every one of its suggestions) rests singularly with and on you. You explicitly waive and discharge the organization from all risk, cases, reasons for activity, or harms emerging from your utilization of the administration, programming and/or the application, or in any capacity identified with the outsiders including outsider transportation suppliers, publicists and/or supporters acquainted with you by the administration, programming and/or the application.
The nature of the outsider transportation administrations booked through the utilization of the administration is altogether the obligation of the outsider transportation supplier who at last gives such transportation administrations to you. You see, in this way, that by utilizing the administration, you may be presented to transportation that is possibly risky, hostile, hurtful to minors, dangerous or generally shocking, and that you utilize the administration at your own danger.
The Company may pull out by method for a general notification on the Application, electronic mail to your email address in the records of the Company, or by composed correspondence sent by Registered mail or pre-paid post to your location in the record of the Company. Such notice should be considered to have been given upon the lapse of 48 hours in the wake of mailing or posting (if sent by Registered mail or pre-paid post) or 1 hour in the wake of sending (if sent by email). You may pull out to the Company (such notice should be esteemed given when gotten by the Company) by letter sent by dispatch or enrolled mail to the Company utilizing the contact points of interest as gave in the Application.
If the law in an Alternate Country does not permit locale to be that of the courts of Malaysia or where judgment of a Malaysia court is unenforceable in the Alternate Country, uncertain debate should be alluded to discretion in Malaysia at the Malaysia Institute or Arbitrators (‘MIArb’), as per the Rules of the MIArb or falling flat which, such standards as may be material in the Alternate Country and might be led before an authority designated by the shared understanding of the Parties, coming up short such assertion, by the Director of the MIArb acting as per the Rules of the MIArb or such principles as may be appropriate in the Alternate Country.
We have the right to amend any of the above terms & conditions from time to time without prior notice.