How do I file an insurance claim?

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Contact us at [email protected] with Subject: Insurance Claim – Tracking Number / Cover Note Number. Please submit the tracking number, description of the claim, photo of the damaged parcel (if applicable) & copy of the cover note. Kindly note claim needs to be made within 14 days from the last date of shipment last updated.

DelyvaNow has the right to reject or dismiss any claim submission that does not adhere to claim guidelines or more than 14 days from the date of shipment last updated. 

An insurance claim will be submitted to Senangpks via Delyva. 

The claim will be done on a case-by-case basis. Contact our customer support for more help. 

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