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To ensure transparent and fair courier charges, it is essential to understand how parcel weight is measured and how to declare it accurately.

 

1. How Courier Charges Work

  • Actual Weight: Weight on a digital scale (kg).
  • Volumetric Weight: (Length x Width x Height in cm) ÷ 5000.
  • Courier charges by whichever is higher.

 

2. Why Accurate Declarations Matter

  • Avoid billing disputes or delivery delays.
  • Prevent additional surcharges.
  • Maintain merchant credibility with Book Capital and delivery partners.

 

3. Steps to Ensure Accurate Declarations

  • Use a digital scale and measuring tape.
  • Calculate both actual and volumetric weight.
  • Update the correct weight or size in Book Capital’s product/SKU listing.
  • Record the dimensions in the product/SKU listing.

 

4. How Couriers Detect Underdeclaration

  • Parcels are weighed and measured at courier hubs.
  • Automated scanners compare declared vs actual data.
  • If underdeclared, surcharges are applied.

 

5. Consequences of Underdeclaration

  • Extra charges are passed to the merchant or Book Capital.
  • Potential disruption to customer experience.

 

6. Best Practices

  • Train staff on proper weighing and measuring.
  • Use packaging that fits items snugly to reduce volumetric weight.
  • Regularly review SKUs and update their actual size and weight in Book Capital’s product/SKU listing.

 

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