The Ultimate Guide to Multi-Courier Strategy to Improve Customer Satisfaction

Multi-courier strategy has become a popular choice among e-commerce businesses today. With more than one courier service in the mix, businesses can enjoy a wider delivery service coverage area, more flexible delivery options, and ultimately, happier customers.

In this ultimate guide, we will explore the benefits of implementing a multi-courier strategy and how it can improve customer satisfaction. We will also take a closer look at DelyvaNow, the best multi-courier delivery platform today.


What is a multi-courier strategy?

Multi-courier strategy refers to using more than one courier company to deliver goods. Instead of relying on a single courier, businesses can leverage the strengths of different courier companies to provide a wider coverage area, better delivery options, and improved service quality.


Benefits of multi-courier strategy

  1. Leverage individual courier strengths
    Every courier company has its own strengths and weaknesses. By using multiple courier companies, businesses can leverage the strengths of each company to provide the best delivery service for their customers. For example, one courier company may have a wider coverage area, while another may specialize in same-day or next-day delivery. By using multiple courier companies, businesses can offer a wider range of delivery options to their customers.
  2. Contingencies
    With a multi-courier strategy, businesses have a backup plan in case one courier company experiences delays or disruptions. This ensures that deliveries are not affected, and customers receive their orders on time. In addition, having a backup plan reduces the risk of negative reviews and customer complaints.
  3. Reduces risk of delays and disruptions
    With a single courier company, businesses are at risk of delays and disruptions caused by unforeseen circumstances such as bad weather, accidents, or strikes. However, with multiple courier companies in the mix, businesses can reduce this risk by switching to another company that can provide timely and efficient delivery.
  4. Wider delivery service coverage area
    By partnering with multiple courier companies, businesses can expand their delivery coverage area. This means they can reach customers in more remote or less serviced areas, tapping into new markets and growing their customer base.
  5. More flexible delivery options
    Different courier companies offer different delivery options, such as same-day delivery, next-day delivery, or weekend delivery. By using multiple courier companies, businesses can provide a wider range of delivery options to their customers, leading to higher customer satisfaction and repeat business.


Why DelyvaNow is the best multi-courier delivery platform?

  1. Connect to 20+ couriers and multiple delivery types in one platform
    Instant access to multiple couriers in one single platform – instant delivery service, same-day delivery service, domestic delivery service, collect cash on delivery (COD) service, and international delivery service to 200+ countries and regions.
  2. Link your own courier account
    Got special rates and special SLA with your courier service partner? Bring them in DelyvaNow’s platform.
  3. Deliver with the fastest, best-performing courier for every order
    On-time delivery service makes your customers more loyal. This will lead to increased sales as retaining loyal customers is more profitable than acquiring new ones.
  4. Streamline the e-commerce order fulfillment process
    Start saving time by automating your shipping process. Connect with your eCommerce software for a seamless order fulfillment process. Ready integration with Shopify, WooCommerce, Magento, EasyStore, and more! Automated shipping allows companies to increase turnaround time, reduce mistakes, and increase customer satisfaction while boosting profits.
  5. Better post-purchase experience
    Notify your customers automatically with e-mail, WhatsApp & SMS notifications. Communicate the estimated delivery date (EDD) and the estimated time of arrival (ETA). Get feedback from your customers.
  6. Display Checkout rates
    Eliminate overpaying or underpaying courier and delivery service rates.


How to book the best-performing courier and delivery service on DelyvaNow?

Step 1: Sign Up

sign up with delyva

Login to your Delyva account. No credit card is required upon sign-up.

Step 2. Topup Your Credit

topup credit delyva account

Topup your credit first by clicking the ‘Topup Now’ button.


Step 3: Fill in the required details

Just fill in the pickup postcode and delivery postcode in the Instant Quote section. You may choose delivery item types and key in the weight. Click “Quote” when finished.

Step 4: Compare

A list of available courier and delivery services will appear. The estimated delivery time is based on the most recent service performance. You can start comparing their performance according to your delivery needs. Once decided, continue the process by clicking “Book”.

Step 5. Book

confirm payment

Fill in other required details and click confirm payment.





Implementing a multi-courier strategy can greatly improve customer satisfaction and ultimately, drive business growth. With DelyvaNow, businesses can easily manage their multi-courier deliveries and provide a better delivery experience for their customers. Try DelyvaNow today and see the difference it can make for your business!

Bonus: Check out How To Boost Sales & Client Retention for Your Retail Service Business

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