How to Deal With Delivery Delays for Hari Raya

Delivery delays are a common issue for many businesses and retailers during the festive season.

Delays can lead to customer dissatisfaction and even lost customers.

If you’re a business owner who depends on timely delivery to your customers, then it’s important to take steps to ensure that your shipments arrive on time.

The following are some tips that can help you deal with delivery delays:

1. Communicate with your customers

The first thing you should do to deal with delays is to contact your customers and explain the reasons. This will help customers understand the cause of the delay and will make them less frustrated.

The second thing you should do is to offer compensation for their inconvenience. You can offer a discount or some other special service, but it is vital that you don’t make any promises that you can’t keep.

Last but not least, it’s always best to provide updates on when the product will be delivered so that customers know what to expect.

2. Leverage Multi Couriers Capability

The festive season is the most profitable time of the year for courier companies. However, it also causes a lot of problems because they are understaffed and need to cover more ground.

In order to avoid delivery delays, you can take advantage of the multi-courier capability. This can be beneficial for both businesses and customers. For instance, if one courier is delayed, you can use the other to ensure your customer orders are delivered on time.

For example, if you are in Kuala Lumpur and you want to send a package to Kedah but your first selected courier cannot deliver to Kedah due to over-demand during the festive season, then the multi-courier capability will allow you to select another courier that can deliver there.

3. Use Same-day Delivery

One of the most common problems during the festive season is delivering orders on time. And that’s where same-day delivery comes in. It eliminates the need for a customer to wait for an order to be delivered and lets them get the items they want at their convenience.

The goal of this section is to convince readers that same-day delivery should be used during the festive season instead of waiting for a long time and getting disappointed. The festive season is a time for celebration, but it can also be a time of stress.

Same-day delivery services are becoming more popular as customers are now able to get their orders delivered on the same day. Same-day delivery will give them peace of mind as there will be no need to worry about delivery delays and they will know that their orders have been delivered on time before Raya

Conclusion

You can save your business from the devastating wrath of unhappy customers by putting customer retention practices in place to communicate and help your customers understand the problems and the solutions you are implementing.

This will help reduce the negative effects of delivery delays on your business. Engaging a delivery partner like Delyva could help you make some strategic moves to navigate delayed delivery, especially during the festive season.

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