Maybank, the largest bank in Malaysia, introduced Maybank Sama Sama Lokal, an e-commerce initiative aimed at supporting local merchants. As a partner to Maybank Sama Sama Lokal, Delyva, a leading provider of delivery management solutions, played a crucial role in connecting merchants with reliable on-demand delivery partners. This case study highlights how Delyva supported Maybank Sama Sama Lokal in expanding to underserved cities, implementing shipping rules, and enhancing the consumer experience through transparent delivery assignments and progress tracking.

Maybank Sama Sama Lokal faced the challenge of ensuring reliable and efficient deliveries for merchants across various cities in Malaysia. They also needed a solution that would enable them to implement shipping rules specific to each city and enhance the consumer experience by providing real-time delivery updates. Maybank Sama Sama Lokal aimed to support underserved cities, streamline their delivery processes, and ensure transparency in the delivery journey.

Delyva's delivery management solutions provided Maybank Sama Sama Lokal with the necessary tools and functionalities to overcome their delivery challenges.

1. Connecting Merchants with Reliable On-Demand Delivery Partners: Delyva seamlessly integrated Maybank Sama Sama Lokal with a network of reliable on-demand delivery partners. By connecting merchants with these trusted delivery partners, Maybank ensured reliable and efficient deliveries for their customers. This partnership helped maintain high delivery standards and enhanced merchant and customer satisfaction.
2. Nationwide Expansion to Underserved Cities: Delyva's solutions supported Maybank Sama Sama Lokal in their nationwide expansion, particularly to underserved cities. Leveraging Delyva's extensive delivery network and infrastructure, Maybank Sama Sama Lokal could rapidly roll out their platform to these cities, enabling local merchants to participate in the e-commerce ecosystem. This expansion contributed to economic growth in underserved areas and enhanced market access for local businesses.
3. Implementation of City-Specific Shipping Rules through Robust API: Delyva's robust API capabilities enabled Maybank Sama Sama Lokal to implement city-specific shipping rules. These rules considered factors such as order size, distance, and delivery charges, allowing for customized shipping rates and delivery options in each city. The flexibility to set specific rules optimized the delivery process, reduced costs, and improved the overall consumer experience.

1. Expanded Merchant Reach and Market Access: By connecting Maybank Sama Sama Lokal with reliable on-demand delivery partners, Delyva enabled local merchants to reach a wider customer base and expand their market presence. This connectivity allowed merchants to efficiently fulfill orders, irrespective of their location, promoting economic growth and enhancing market access.
2. Enhanced Delivery Efficiency and Cost Optimization: Delyva's solutions supported Maybank Sama Sama Lokal in achieving delivery efficiency and cost optimization. By leveraging their delivery network and infrastructure, Maybank Sama Sama Lokal could streamline the delivery process, reduce logistics costs, and ensure timely order fulfillment. This efficiency contributed to increased merchant profitability and improved customer satisfaction.
3. Transparent Delivery Assignments and Progress Tracking: Through Delyva's solutions, Maybank Sama Sama Lokal enhanced the consumer experience by providing transparent delivery assignments and real-time progress tracking. Consumers could view the delivery assignments and track the progress of their orders through a delivery map, ensuring transparency, and building trust in the delivery process.