Understanding Return to Sender (RTS) and How to Prevent It

You are here:
In this article

What is Return to Sender (RTS)?

Return to Sender (RTS) occurs when a package is sent back to the original shipper due to issues that prevent successful delivery to the intended recipient. Common reasons for RTS include incorrect or incomplete delivery addresses, incorrect or contact no. not reachable, the consignee being unavailable to receive the package, or the package being refused by the consignee.

For businesses, RTS can lead to increased costs, delayed deliveries, and dissatisfied customers. For consumers, it may mean waiting longer for your products or missing out on important deliveries.

 

How to Avoid RTS from Happening

To minimize the chances of a package being returned to the sender, consider the following best practices:

  1. Ensure Accurate and Complete Address and Contact Information
    • Double-check that the delivery address is accurate and complete before shipping. Include all necessary details, such as apartment numbers, street names, postal codes, and any specific instructions for hard-to-find locations. Make sure the consignee’s contact no. is correct and active.
  2. Communicate with the Consignee
    • Keep the consignee informed about the delivery progress. Providing tracking information and delivery updates can help ensure someone is available to receive the package.
  3. Use Reliable Shipping Partners
    • Choose a reliable shipping provider that offers comprehensive tracking services and multiple delivery attempts. A good courier will also provide options for re-attemps or pick-up if the first attempt is unsuccessful.
  4. Address Potential Delivery Issues
    • If you’re aware of potential delivery issues (e.g., consignee is out of town), consider delaying the shipment or arranging for it to be held until the consignee is available.

 

Best Practices for Re-Delivery After RTS

If a package has been returned to the sender, following best practices for re-delivery can help ensure a smooth and successful process:

  1. Inspect the Returned Package
    • Before attempting re-delivery, inspect the returned package for any signs of damage. If damage is found, assess whether the product is still suitable for re-delivery or if it needs to be replaced.
  2. Contact the Consignee
    • Reach out to the consignee to confirm the correct delivery address and contact no. Address any issues that led to the RTS to prevent it from happening again.
  3. Update Address Information
    • If the RTS was due to an incorrect address or contact no., update the address information in your ordering system before re-sending the package.
  4. Monitor the Re-Delivery Process
    • Track the re-delivery closely to ensure that it proceeds smoothly. Notify the consignee of the package’s progress and confirm successful delivery once it’s completed.

 

 

Conclusion

Return to Sender (RTS) can be a costly and frustrating experience for both shippers and consignees. By understanding the common causes of RTS and implementing preventative measures, you can reduce the likelihood of packages being returned. In cases where RTS does occur, following best practices for re-delivery ensures a higher success rate for subsequent deliveries, enhancing customer satisfaction and reducing operational costs.

By taking these proactive steps, you can create a more efficient and reliable delivery process that benefits everyone involved.

 

Was this article helpful?
Dislike 0